Careers

Senior Customer Experience Designer

Joining the Trellist Marketing and Technology team means joining one of the region’s fastest-growing and most dynamic professional services firms. Trellist provides intelligent business solutions for global, national, and regional clients across a number of industries. The firm offers professional services through five divisions: Consulting, Branding and Marketing, Digital, Enterprise Technology, and Staffing.

We are seeking a Senior Customer Experience Designer. The ideal candidate is a strategic thinker, consultant, and problem solver who works closely with digital marketing, brand marketing, research, and product teams to create world-class digital experiences across the customer’s end-to-end journey.

The Senior Customer Experience Designer will provide strategy, information architecture, user flows, wireframes, web design across various client b2c and b2b brands  This designer should be comfortable in a collaborative setting and be ready to own projects, interview and communicate with stakeholders and prospective users/consumers, use data to drive decision making, push creative and digital boundaries, all while keeping the user’s needs top of mind.

 

Responsibilities

Work with project leadership and client stakeholders to translate client business goals and requirements into recommendations based on best practices that help define scopes of work. Conceive, design, test, and iterate intuitive, effective solutions that deliver the highest quality user experience for client deliverables such as responsive websites, mobile apps, , VR/AR and other digital experiences

Identify opportunities for existing website and app enhancements and define user and functional requirements through persona development, user flows, wireframes, and/or prototypes

Work closely with graphic designers, front-end developers, web content specialists, and account management partners to ensure web functionality and designs are implemented accurately

Provide direction, project oversight, and mentorship to other team members as needed

 

Provide thought leadership for the practice area by contributing ideas for content marketing related to customer experience and UX best practices

Requirements

  • 8+ years of experience in customer experience and user experience design
  • Bachelor’s Degree in design, visual communications, human-computer interaction or equivalent professional experience
  • Proficient in web design and prototyping software (Photoshop, Illustrator, Sketch, Xd or similar)
  • Must have online portfolio with customer/user experience design examples:

  • Wireframes examples that showcase your approach and thought process to solving problems along the customer’s journey
  • Additional user experience deliverables such as strategy, personas, case studies, information architecture, user flows, and web accessibility
  • Excellent verbal and written communication skills. Must be comfortable consulting key stakeholders, presenting ideas, and advocating for the end user/customer
  • Hard-working, proactive, and self-managing
  • Keen attention to detail and passion for consistency
  • Ability to manage multiple projects and day-to-day responsibilities with limited oversight

    
Location: Greater Philadelphia Area
Salary: DOE
Job Type: Design
Experience: 8 + Years
Employment Type: Full Time or Contract